For families
Families
Everything a parent needs before saying yes: the health team, how to reach your child during the session, the logistics, and every document you sign or receive.
Health and safety
Care around the clock
Throughout the camp there is 24-hour nursing and physiotherapy, plus a paramedic and ambulance on site 24 hours.
Medication must be handed to the nursing team in its original packaging, with a valid prescription or medical instruction stating name, dose, time and route. Administration is carried out by the nursing team, except under emergency protocol.
In an urgent or emergency situation, H10 provides first care and arranges transfer or essential treatment.
Allergies, dietary restrictions, medication, special needs, adaptations and support are reviewed with the family before final confirmation, to assess feasibility and safety without automatic exclusion.
The edition includes personal accident insurance and travel insurance, which are not equivalent to a health plan. Policy details are sent to the family close to the trip, and the conditions, limits and exclusions are set out in the contract. Foreign campers are not covered by this policy: under the camp's and the insurer's internal policy, arranging insurance is the family's responsibility.
Reference hospital: Hospital Novo Atibaia, in Atibaia (SP). The ambulance stays on site throughout the season.
Health and safety
Families
Staying in touch
How we talk to you
Staying in touch
Verified email and WhatsApp are the official channels for contractual and operational communication. Keep your contact details up to date: emergency care is never delayed by an inability to reach you.
How we talk to you
Phones and personal devices stay with the camper, under their own and their family's responsibility — we do not collect or store devices. Wi-Fi is available in three daily windows — 7–9am, 12–2pm and 5–7pm — and there is no network at night, to protect sleep. We recommend leaving valuables at home.
For families
Weapons, dangerous objects, alcohol, tobacco, illegal drugs, violence, bullying, harassment, discrimination and vandalism are prohibited. We maintain a child and adolescent protection policy and a safe reporting channel, protecting whoever reports and notifying the authorities where appropriate.
Logistics
Transport and pick-up
Round-trip group transport is included. Participants may not leave the camp outside official logistics or without previously authorised collection, and hand-over happens only to the guardian or an authorised person, with identification.
An early return decided by the family or caused by the camper’s conduct does not entitle a refund of the unused days; a proven unforeseeable event or force majeure, including health, turns the proportional amount into credit (clause 5.4 of the contract). In a serious conduct incident, collection must happen within 12 hours of notice, at the family’s expense.
- Return transport from São Paulo is included in the price
- The exact boarding point, date and time are in the contract
- Campers from other states arrange boarding with the team
Documents
What you sign, and when
Everything a family signs, receives or consults during enrolment at H10 Hand Camp, with the moment each document arrives. The site policies — privacy, terms, cookies, cancellation, image use and data subject rights — are in the footer of every page.
at enrolment
Service agreement
Sent for electronic signature as soon as the place is confirmed. It carries the price, payment terms, dates and the cancellation rules in full.
before departure
Camper's Handbook
What to pack, what not to bring, the daily routine, cabin rules and the team’s contacts during the session.
Viewafter enrolment, on the platform
Health form
Filled in online by the family on the H10 portal after enrolment — allergies, dietary restrictions, medication and history. It is stored for the health team, with the truthfulness declaration inside the form itself. No paper to print.
before boarding
Travel authorisation
Required for campers under 16, with a signature notarised at a registry office. A gov.br e-signature is not accepted — unanimous ruling by Brazil's National Council of Justice (CNJ) in Consultation 0003850-52.2024.2.00.0000, of 21/02/2025. The alternative is the AEV, under CNJ Provision 103/2020, issued through e-Notariado. Here is the blank form (in Portuguese, as the notary requires). The version already filled in with the chaperones' details is available in the family area after enrolment.
Download the blank format enrolment
Image use authorisation
Authorises — or not — the use of photos and videos of the camper. It is optional and can be revoked at any time, without affecting participation.
View
Need one of these documents now, before enrolling? Ask on WhatsApp and the team will send it.
Talk to us
Still have a question?
Message us on WhatsApp and the camp team answers — no screening bot, no commitment. If you have already decided, leave your details and we will reach out.