For families
Families
Everything a parent needs before saying yes: the health team, how to reach your child during the session, the logistics, and every document you sign or receive.
Health and safety
Cuidado 24 horas
Throughout the camp there is 24-hour nursing and physiotherapy, plus a paramedic and ambulance on site 24 hours.
Medication must be handed to the nursing team in its original packaging, with a valid prescription or medical instruction stating name, dose, time and route. Administration is carried out by the nursing team, except under emergency protocol.
In an urgent or emergency situation, H10 provides first care and arranges transfer or essential treatment.
Allergies, dietary restrictions, medication, special needs, adaptations and support are reviewed with the family before final confirmation, to assess feasibility and safety without automatic exclusion.
The edition includes personal accident insurance and travel insurance, which are not equivalent to a health plan. The applicable conditions, limits, exclusions and how to trigger them are set out in the contract. *Foreign campers are not covered by this policy: under the camp's and the insurer's internal policy, arranging insurance is the family's responsibility.
Reference hospital: Hospital Novo Atibaia, in Atibaia (SP). The ambulance stays on site throughout the season.
Health and safety
Families
Staying in touch
Como falamos com você
Staying in touch
Verified email and WhatsApp are the official channels for contractual and operational communication. Keep your contact details up to date: emergency care is never delayed by an inability to reach you.
How we talk to you
Phones and personal devices are allowed during the three daily Wi-Fi windows — 7–9am, 12–2pm and 5–7pm — and are kept stored outside those periods. There is no network at night, to protect sleep. We recommend leaving valuables at home.
For families
Weapons, dangerous objects, alcohol, tobacco, illegal drugs, violence, bullying, harassment, discrimination and vandalism are prohibited. We maintain a child and adolescent protection policy and a safe reporting channel, protecting whoever reports and notifying the authorities where appropriate.
Logistics
Transport and pick-up
Round-trip group transport is included. Participants may not leave the camp outside official logistics or without previously authorised collection, and hand-over happens only to the guardian or an authorised person, with identification.
If health indicates it, the family arranges collection; there is no automatic refund, and an exceptional credit may be assessed case by case with documentation. In a serious conduct incident, collection must happen within 12 hours of notice. Voluntary early return means the full amount is retained.
- Return transport from São Paulo is included in the price
- The exact boarding point, date and time are in the contract
- Campers from other states arrange boarding with the team
Documents
O que você assina e quando
Everything a family signs, receives or consults during enrolment at H10 Hand Camp, with the moment each document arrives. The site policies — privacy, terms, cookies and cancellation — are in the footer of every page.
- at enrolment
Service agreement
Sent for electronic signature as soon as the place is confirmed. It carries the price, payment terms, dates and the cancellation rules in full.
- before departure
Camper Handbook
What to pack, what not to bring, the daily routine, cabin rules and the team’s contacts during the session.
- before departure
Health form
Filled in by the family with allergies, dietary restrictions, current medication and relevant history. It stays with the health team on site.
- at enrolment
Image use authorisation
Authorises — or not — the use of photos and videos of the camper. It is optional and can be revoked at any time, without affecting participation.
Need one of these documents now, before enrolling? Ask on WhatsApp and the team will send it.
Talk to us
Still have a question?
Message us on WhatsApp and the camp team answers — no screening bot, no commitment. If you have already decided, leave your details and we will reach out.